Patient’s perception on satisfaction of health information management personnel service quality in tertiary hospitals in Bayelsa state

This study looked at what patients think about the service quality of Health Information Management (HIM) personnel in hospitals in Bayelsa State. It wanted to know if HIM personnel are doing a job and how patients feel about their services. The study used a survey method. Asked 3,334 outpatients from selected hospitals about their experiences. The patients rated the services provided by HIM personnel as good. However, they did not think highly of HIM services overall. They were somewhat satisfied. This means that even though HIM personnel are doing a job patients do not see it that way. The study found reasons why patients are not satisfied with HIM services. These include coordination, not enough qualified personnel, technology not working well together poor communication, no clear rules and unfair practices. The study concluded that patients still do not think highly of HIM personnel. Many patients see them as people who give out cards not as important helpers in healthcare. The study also found that not having rules for services like a "first-come first-served" system makes things worse. The study suggested that clear rules and guidelines are needed to make HIM services better. It also recommended that patients be educated about the importance of HIM services to improve their perception and satisfaction, with these services.